E-commerce Exception DeskFor commerce teams reconciling orders across storefront, courier, and inbox
Give every order exception one owner and one next action.
Join the order, customer history, payment, fulfilment, courier event, policy, and conversation—then let your team decide refunds, replacements, and goodwill.
Follow one delayed orderSystem X-ray
Watch one delivery complaint become a resolved order.
Follow a customer message through order matching, courier context, policy checks, a refund boundary, agent review, and the updated exception queue.Order exception deskE-commerce Exception Desk
Customer asks
The customer asks once. Their message joins the right order, payment, warehouse event, and courier scan.
Your team gets a factual reply and viable options without promising an unsupported date or issuing an automatic refund.
One human decision updates the replacement, stock, customer message, owner, and remaining courier trace.
Your commerce workflow